Did you take your cat to the mechanic yet?
Do you take your sick cat to the mechanic? Would you take your car to the vet for an oil change? Would you expect your roofing guy to deliver your baby? Do you think that it would be just fine if your gas fitter install your flooring?
I didn’t think so.
You call on experts to fix the cat, the car, the roof. You expect your midwife to deliver your baby, the floor guy to do the flooring, and the gas fitter to, well, fit gas ☺. So you know what? You should take your body to the experts, too.
Let me tell you a story about my experience buying flooring for the new house. It illustrates several good points about trusting your care to the experts.
My realtor, Tom Mulvagh, knew I wanted to have the flooring in the great room replaced before we moved in. He, being a trusted source himself, offered me a referral to Deacon Flooring.
Jim Deacon met me at the new house. He came in, assessed the situation, asked me about the needs and dynamics of my family, measured the space, listened attentively to my concerns, asked more questions about what I liked and didn’t like in terms of flooring (and why), and took the time to give me a rough idea of what we were looking at in terms of timing and pricing.
I didn't hesitate for a moment to hire Jim right then and there. I didn’t need 3 quotes or to take the time to travel around town and talk to others. He was the expert. He had done everything according to the “great service bible” and I knew that I was in good hands. He has been in the industry for 30 years and his confidence told me that I was making a good decision in hiring him.
“Can you come out to the showroom next week? I will think about this over the next day or two, pull out 2 or 3 samples that I think you will like and that will suit your needs and the space, and then I can show them to you and you can choose your favourite.” Here, Jim demonstrated that he would give my needs and wants due consideration, and then he would apply his knowledge of his product line to choose what he thought would be best for me. Then he got out his calendar and booked a time for me to come in early the next week.
As you can see, this is not just a story about trusting the expert, but a fantastic example of stellar customer service!
When I arrived at Deacon Flooring, Jim had done as he had said he would. There were samples ready for me to look at and to choose from. He offered his advice on each product, the pros and cons, and the pricing. Again, he demonstrated his knowledge and expertise. He was not condescending, he did not talk to me like an idiot despite the fact that I know nothing about flooring. And he was quiet for a few moments to let me absorb the facts he had presented as I looked at the samples more closely.
I made my choices, he assured me I had chosen well, and then we did the necessary paperwork. At one point he looked at me and said, “Thank you for trusting me with this.” And I replied, “Of course I trust you. You are the expert, Jim.”
I never questioned the 2 or 3 flooring options he presented. I never doubted his choice of underpad. I never even balked at the pricing. I trusted him. He provided fabulous customer service and he was the expert.
So given this story and this example, why would you ever question that you should take your body – and your health care – to an expert? Isn’t it worth even MORE than your flooring, your car, your cat, your roof? You deserve the very best care that can be provided. Take time to ask around, investigate, and find the health care provider that can help you the best…the EXPERT in treating the condition you are dealing with. You’re worth it!